Oli Mathen

Assistant Manager - Broadcast Television Scheduling & Bilingual Client Support

Pondicherry, IN.

About

Highly accomplished Broadcast Scheduling Manager with over 15 years of experience, specializing in linear/non-linear TV operations, metadata compliance, and global client support across EMEA & North America. Consistently achieved 100% on-time broadcast delivery, 20% metadata accuracy gains, and 40% workflow automation efficiency. Leverages expertise in AI-driven automation, Power BI, and SQL to optimize operations, enhance client satisfaction, and lead high-performing bilingual teams.

Work

Straive

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Assistant Manager - Broadcast Scheduling | Client Support (French/English)

Pondicherry, Pondicherry (UT), India

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Summary

Led end-to-end broadcast scheduling and client support operations, ensuring high-quality content delivery and optimizing workflow efficiency for global media clients.

Highlights

Orchestrated comprehensive broadcast scheduling for linear, VOD, and catch-up TV workflows across EMEA and North America, consistently achieving 100% on-time broadcast delivery.

Directed and mentored a 5-member scheduling team, enhancing adherence to client SLAs and significantly improving overall scheduling accuracy.

Optimized metadata accuracy by 20% through strategic implementation of COSMO and KGVT Matching Tool, streamlining curation, ingestion, tagging, and quality control workflows.

Automated critical manual scheduling workflows using Excel Macros, resulting in a 40% reduction in processing time and a substantial decrease in human error.

Developed and deployed Power BI dashboards for real-time monitoring of scheduling efficiency, KPI trends, and content performance, boosting reporting efficiency by 15%.

Straive

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Senior Scheduling Analyst - Broadcast Scheduling | Bilingual Client Support

Pondicherry, Pondicherry (UT), India

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Summary

Provided critical bilingual client support and managed broadcast scheduling, ensuring operational excellence and compliance with stringent service level agreements.

Highlights

Delivered French/English client support with 98% SLA compliance, adeptly resolving complex escalations to maintain seamless broadcast operations.

Collaborated effectively with cross-functional teams (metadata, ingest, compliance) to streamline workflows, reducing broadcast scheduling delays by 20%.

Mentored and guided junior schedulers on best practices for metadata compliance, EPG accuracy, and adherence to French broadcast standards.

Wipro Technologies

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Senior Executive – Procure-to-Pay | Bilingual Vendor Support (French/English)

Chennai, Tamil Nadu, India

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Summary

Managed procure-to-pay workflows and delivered critical bilingual vendor support for Canadian clients, ensuring high accuracy and effective communication.

Highlights

Managed purchase order workflows for Canadian clients using Coupa, consistently achieving 98% accuracy in processing and compliance.

Provided comprehensive bilingual (French/English) vendor support, enhancing communication and resolving inquiries efficiently.

Sitel India Ltd

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Customer Support – Live Chat (French/English)

Chennai, Tamil Nadu, India

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Summary

Delivered high-quality bilingual customer support via live chat, resolving issues and maintaining exceptional client satisfaction.

Highlights

Supported BELL Canada customers in French/English via real-time chat, achieving a high 98% CSAT score for service excellence.

Reduced customer escalations by 20% through diligent SLA adherence and proactive issue resolution, enhancing customer retention.

Education

Annamalai University

Annamalainagar, Tamil Nadu, India
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Master of Commerce Accounting & Finance

Tagore Arts College

Pondicherry, Pondicherry (UT), India
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Bachelor of Co-operative Management Co-operative Management

Awards

Excellence Award

Sitel

Recognized for outstanding customer service, demonstrating exceptional dedication and client satisfaction.

Best CSAT & Best Quality

Sitel

Awarded for achieving the highest client satisfaction scores and maintaining superior quality in service delivery.

Languages

English

French

Spanish

Tamil

Certificates

French B1

Alliance Française de Pondichéry

Lean Six Sigma Yellow Belt - Process Improvement

Various Institutions

Generative AI Tools – Data Analytics & Workflow Automation

Various Institutions

Data Visualization – Power BI, Excel, Python

Various Institutions

Financial Modelling - Forecasting & Cost Analysis

Various Institutions

Skills

Broadcast Operations & Scheduling

Linear/Non-Linear TV, VOD/OTT Platforms, Catch-up Workflows, Content Ingestion, Content Delivery, Scheduling Optimization.

Metadata & Compliance

EPG Accuracy, Metadata QC, Metadata Mapping, Multilingual Tagging, Media Asset Management (MAM), Broadcast Standards (French/EMEA).

Process Optimization & Automation

Excel Macros, Power BI, SQL, Tableau, Python (basic), Lean Six Sigma, Agile Workflow.

Technical Tools

COSMO, KGVT, FileZilla FTP, Blackstar, Coupa, JIRA, Microsoft 365, Tally.

Leadership & Collaboration

Team Leadership, Mentorship, Cross-Functional Collaboration.

Client Support & Communication

Bilingual French/English Client Support, SLA Compliance, Escalation Handling, Customer Support (98% CSAT), Stakeholder Communication.

AI-driven tools

Copilot, Gemini, ChatGPT, Perplexity, Grok, AI Workflow Automation.